1. Booking & Payment
All bookings must be paid in full at the time of reservation. Prices are in Kuwaiti Dinar (KWD) and inclusive of applicable taxes.
2. Cancellation & Rescheduling
Cancellation or rescheduling must be made at least 2 hours before the appointment. Late cancellations or no-shows are non-refundable.
3. Arrival
Please arrive 15 minutes before your appointment. Late arrivals may result in a shortened treatment without a refund of the difference.
4. Refund & Change
Refunds are not guaranteed and will only be considered in exceptional cases related to service quality, subject to management approval.
5. Health & Safety
Client must inform us of any medical conditions, allergies or pregnancy before treatment. Spa Time reserves the right to refuse service if a treatment is deemed unsuitable.
6. Personal Belongings
Spa Time is not responsible for loss or damage to personal belongings during your visit.
7. Conduct
We reserve the right to refuse service to anyone behaving inappropriately. Mobile phones & other electronic devices are not allowed in treatment rooms. Smoking is prohibited anywhere in the spa premises.
8. Privacy
Personal information collected during booking is used only to provide our services and is not shared with third parties.
